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SMART PINOY

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ORDERING ONLINE

  • Ordering from oversea out of Singapore?
    We are currently accepting orders within Singapore only. There is no plans at the moment that we are accepting order from oversea.

 

  • Do I need to sign up as a member to make a purchase?
    Yes, it is FREE, This will enable us to keep track of your purchase history as your details is recorded in our database.


  • How do I sign up?
    Just click on LOGIN on the top right hand corner and fill in your email address and click "create your account" to proceed, just fill in the require particulars correctly and you will receive an email on the registration.

 

  • Will my profile and credit card be safe?
    Your profile will be safe, we do not disclose any info about our customers to anyone. 
    We do not store your credit/debit card details at all, All transaction for credit/debit card will be redirect to our payment company's page.

 

  • How do I order?
    Simply find your desire product and go into the product page, click on "ADD TO CART", repeat the process to add more items to your order.

  • I cannot find "ADD TO CART" button?
    When a product is out of stock, the "ADD TO CART" button will be disable.


  • How do I complete & send my order?
    1. Click "CHECK OUT" on the cart located on the top left side
    2. Check your address and comfirm by clicking NEXT
    3. Select your choice of forwarder service
    4. Select your choice of payment method
    5. Comfirm the final price state and click "I COMFIRM MY ORDER"
    6. An email have been send to you, check your email

 


 

PAYMENT METHOD

  • What payment method is available?
    We have 2 payment method, we highly recommend BANK TRANSFER to either one of our Bank Account. There will be surcharge of 3%+40¢ for using Credit/Debit Card (Master/VISA) via our payment company

 

  • How do I obtain details on which bank account to transfer?
    Do your shopping, After which you have place an order, it will reveal the account on the last page, an email have been sent along with the details too or click here

 

  • Why are the status of my order under AWAITING FOR BANKWIRE?
    If you have choosen BANK TRANSFER, your order will be pending for payment. Please do the transfer and contact us to verify your payment has been received.

 

  • I have did the transfer but no followup?
    Contact us once you have did the transfer.We will verify on our end and change your order status.

 


 

DELIVERY SERVICE

  • SingPost Normal Mail VS Registered Mail
    Most user will opt for Normal Postage that is lower on cost, But do take note that normal postage do not offer tracking service, hence its risky if the mail goes missing in action, we are not liable for any lost of mail nor offer any form of compensation from us.
    While Registered Postage can be track for its status, once your order have been sent out, you can obtain the tracking number on your account.

 

  • SingPost Postage Speed
    Registered Postage and Normal Postage are at the same speed during non peak period.Mailing will be slowed down during festive season but registered mails will have priority.Normally it would take about 3 days to receive your order after the order have been dispatch out to PostOffice, we have customer informing us that they only receive their order about 10 days later during festive season.

  • Home Delivery Courier Service
    Products with Free Home Delivery will be dispatch by 3rd Party Local Courier, Orders that are placed on morning can opt for delivery by 5pm to 8pm evening or next day delivery from 12pm to 5pm. Delivery tracking number will be given on your account in order to track the item status.

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Singtel Top Up

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STARHUB Top Up

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