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SMART PINOY

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FAQs

Frequent Asked Questions

 

  • What currency are the prices listed in?
    The prices quoted are based on Singapore Dollars (SGD).


  • Is your price final?
    Prices will be increased with the options selected, There is an additional 3%+40¢ increase to the price if you wish to pay via Credit/Debit Card, Please do the correct selection on the option for Delivery & Payment mode and check for the changes impose to the price shown. No additional charges will be imposed to the final amount that is stated in the email sent to you after you placed order.

 

  • Are you charging GST?
    No, we are not GST registered company.


  • What methods of payment is accepted?
    We accept Bank Transfer to our POSB account, Credit Card (Additional 3%+40¢ for using their payment service)


  • Do you accept credit card?
    Yes, we are using Paypal, a leading online payment company & the the most trusted system that Ebay use.


  • Are all products listed obtain from legal ways?
    Yes, Please rest assure that all products are obtain from local distributors or partners store (Example:Exclusive Partner of Singtel/Starhub/M1)


  • Are all phones from local Singapore?
    Yes, unless stated for Export Purposes on product page, otherwise, it is all with approval from iDA, consumers will be able to check the labels from iDA on the back of the device.

  • Im from Oversea, can i use the phone back in my country?
    Yes, all our model listed are UNLOCK from any operator. Singapore iDA do not allow any local Telcom Operator to distrbute a lock sim/network device.

 

  • Are handphones for export purpose use-able in local?
    Yes, we deal with phones with GSM or local network compatible models only, but they are not iDA approved & without warranty


  • Is there any product warranty for the handphones?
    Yes, for local iDA Approved Models are with full local manufacturer’s warranty, base on delivery order date. This doesnt cover Export Set.


  • Is there any product warranty for the accessories?
    Unless stated for Export Purchase, or not, most of the accessories are with 6 months warranty & cover by varies brand service center.


  • What if I need to ask more for certain product before purchasing?
    You can click on "DO YOU NEED MORE INFO" located underneath product's picture in each product page, it will redirect you to a Form with pre-entry of the product's name in it, simply type the question you wish to enquire and we will reply you asap.


  • Do I need to sign up as a member to make a purchase?
    Yes, it is FREE, This will enable us to keep track of your purchase history as your details is recorded in our database.


  • How do I make enquiries about my order?
    If you have successfully sign up as a member & purchase any items from our site, an email will be sent to you on the details on the item purchase, to keep track, simply visit our website and login to your account, once login, click on "MY ORDERS" on my account in pink block located on the top left hand side


  • Availability Issue?
    All products listed are made available even out of stock. A Backorder status will be shown in your order If we receive any order on products that are unavailable.

 

 

  • What if the product that I purchased is defective upon delivery?
    For Phone, You will have to send in to the authorized service center in Singapore for repair along with your warranty card and proof of purchase or invoice. For other accessories, please contact us for shop warranty. There will be no exhange or refund from our company.

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Singtel Top Up

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STARHUB Top Up

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